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Career Opportunity
Posted 9/30/2006
Customer Support Engineer- Security-CROS
CISCO SYSTEMS, INC.
Productivity, innovation, and quality leader in the technology services industry.
Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. At Cisco, our vision is to change the way people work, live, play and learn. Today, with more than 34,000 employees worldwide, Cisco remains committed to creating networks that are smarter, thanks to built-in intelligent network services; faster, in their ability to perform at ever-increasing speeds; and more durable, with a generational approach to an evolutionary infrastructure.
EMPLOYMENT OPPORTUNITY
Customer Support Engineer- Security-CROS
RTP, NC & San Jose, CA
Requisition# 757136
The CROS- Cisco Remote Operations Services group enables ongoing operations management of secure, Telephony networks. The Remote Operations Services group provides technology and expertise to proactively and remotely monitor, diagnose, and resolve core network management problems in converged network environments. Remote Operations Services are a part of Cisco's commitment to help grow partners' service practices while increasing customers' ability to adopt and benefit from advanced technologies such as IP Communications and Security along with "Core Network" technologies.
Customer Advocacy's Remote Operations Services (ROS) group is growing and seeking talented and motivated engineers to join our team. You will be responsible for the resolution of complex incidents and problems with Foundation Technology (WAN, LAN, Wireless, Content Networking, etc.) infrastructure for global customers.
The ideal candidate will be an expert in ONE, and experienced at troubleshooting at least THREE of the following technologies:
- IPSec/VPN (Router-to-Router, Router-to-PIX, etc.)
- LAN Switching (Layer 2 - Spanning Tree, Trunking, etc.) - Catalyst 6500 Architecture
- EIGRP/OSPF
- BGP
- MPLS
- Wireless (APs, Wireless LAN controllers, etc.)
This is a senior-level engineering role in our Incident Management team and strong customer interaction skills are essential. As we continue to grow into Advanced Technologies (Telepresence, Unified Communications, etc.), a very strong desire to learn and develop technically and professionally are a must have. CCIE is strongly desired. Will consider candidates with a CCSP, or CCNP + considerable experience and a strong desire to achieve CCIE certification. The successful candidate must be self-managing, and have the ability to multitask and triage competing demands on their time and skills. They must be able to adapt to changing circumstances, problem solve, and thrive under pressure. Your ability to effectively communicate cross-culturally is essential.
Should you be interested in this role or know someone that you feel confident to refer, please send your response to , for consideration. Please include the positions requisition number in your response. ONLY those candidates that meet the requirements will be contacted. No Agency Assistance Needed. This is a direct hire opportunity. Salary will be commensurate with experience, along with a competitive benefits package. Cisco is an EOE
For Information and Resources on CA Career Opportunities please visit the CA Career Website http://wwwin-tools.cisco.com/sales/go/ca/career_development
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